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When making a payment, there was some mistake

ATTENTION! When making a payment, there was some mistake.

The payment system was not able to process the transaction correctly.

Possible reasons:

  • The card details, payment password, or authentication data were incorrectly entered
  • insufficient funds on the account or worked restrictions imposed by your bank
  • technical failure in the bank system or payment operator

What to do if the funds are debited from your card or account after all and the funds will not return within the next 5 banking days?

Be sure to keep the information on the write-off (account statement, bank receipt, etc.)

Please – provide us with information on the write-off so that we can take part in resolving this situation!